
FAQs
Why hasn't my letter been shipped yet?
Letters are shipped on the last business day of each calendar month. This means if you sign up any time from midnight on the 1st of the month (Pacific Coast Time) then your letter will ship on the last day of that month.
How much is shipping?
Shipping is included for USA and International in the price. If you’re purchasing Once Upon a Sticker Club with other items, please note that Once Upon a Sticker Club will ship separately, at the end of the month
My letter hasn't been recieved yet! What happened?
If you do not receive your letter by 4 weeks after the shipping date has elapsed, please get in touch with me via email jaclynneanne@gmail.com and I will re-send your letter. I am unfortunately unable to re-ship letters if you wait more than 2 months to contact me about the letter being missing.
When will I receive my letter? Can I track it?
Once Upon a Sticker Club is sent via regular letter post (untracked) on the last business day of each month. If you live in the US, letters generally arrive in major cities within 2-3 weeks. If you live overseas, letters can take upwards of 15-20 business days to arrive. If you haven't received your letter within 4 weeks of them shipping, please reach out via email jaclynneanne@gmail.com
Oh no! I need an address change!
No worries! Send me an email jaclynneanne@gmail.com and I'll make sure it's updated before your letter is sent out
When is Once Upon a Sticker Club billed each month?
Once Upon a Sticker Club is billed on the same day of the month that you initially sign up. So if you sign up on the 15th of July, you'll be billed on the 15th of August and the 15th of September, etc! If you'd like to cancel your subscription you just need to do so before your next billing cycle.
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Shipping
All products are made with eco-friendly packaging. Shipping and handling may take 8-10 days due to the nature each products process.
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Returns
Unforunately there are no returns or exchanges due to the nature of my products. Please contact me at jaclynneanne@gmail.com so we solve an issue you may have!